Impacted customers can receive credits for their service charges as well. With this extended outage and the complicated recovery, the right thing is to waive wireless data overages in the impacted area during this time. Keeping you connected is always our priority. I am proud to work with so many dedicated individuals who left their family holiday celebrations and willingly answered the call to work non-stop over the last few days to restore service under some extremely challenging conditions. It is our goal to restore all service late today. As of now, 96% of our wireless network is restored, 60% of our business services are restored, and 86% of our consumer broadband and entertainment services are restored.
Given its importance to customers and first responders, we prioritized restoration of wireless service. We’ve restored power to multiple floors in the building and deployed over 25 temporary satellite cell towers and 24 additional trailers of disaster recovery equipment across the impacted area. Hundreds of employees – our own AT&T employees as well as first responders – have stepped in over the last two days to restore service. What has made network restoration so difficult is doing it while maintaining the integrity of an active crime scene in cooperation with federal and local law enforcement. We also thank you for your understanding. We know it is frustrating and we apologize for the inconvenience. More than 48 hours later, some customers are still experiencing outages. That led to service disruptions across parts of Tennessee, Kentucky and Alabama. In the hours that followed the explosion, our local service remained intact through temporary battery power. Unfortunately, a combination of the explosion and resulting water and fire damage took out a number of backup power generators intended to provide power to the batteries. That facility includes connection points for regional internet services as well as local wireless, internet and video. The AT&T building on 2nd Avenue suffered significant damage in the blast. It shook your peace of mind and scarred the community that you call home. “The explosion that devastated downtown Nashville in the early hours of Christmas morning did more than knock out communications for many of you. 31 across parts of seven states: Alabama, Georgia, Kentucky, Illinois, Indiana, Missouri, and Tennessee.ĪT&T says customers may still receive data overage alerts, but bills will reflect the credits and/or waived overage charges.
#Att wireless outage zip
Please look at the time stamp on the story to see when it was last updated.īoth prepaid and regular AT&T wireless customers across more than 1,100 ZIP codes will have data overages waived.Īs part of relief efforts announced by the company Sunday night, overages will be waived from Dec. "We quickly worked to resolve the issue and we apologize for this inconvenience," he said.This is an archived article and the information in the article may be outdated. According to reports, the telco experienced a general mobility issue causing call connectivity issues to AT&T mobile phones.Ĭook said Thursday that normal service was restored to the customers on the West Coast who had been impacted by a hardware issue that briefly affected VoLTE services overnight.
The problems comes a day after some West coast customers were hit with an overnight outage.Some customers were without service for 15 hours, from 1:00 a.m. We apologize for this inconvenience," said AT&T spokesperson Fletcher Cook "We are aware of a service issue which may be affecting some wireless customers in areas of Southcentral Illinois, southern Indiana and Kentucky, and we’re investigating the issue and will work to resolve it as quickly as possible. ET based on when tweets about the problem began. The outage appears to have begun around 7:00 p.m. SAN FRANCISCO - AT&T customers across the Midwest reported outages Friday night, with the problem appearing to be centered in Michigan, Indiana, Illinois, Missouri, Kentucky, Minnesota as well as the Philadelphia region.
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